A: Our properties do not require any keys to enter. Once the rental agreement is signed, you will be sent a unique door code for your stay.

A: We do not allow parties, events, or large get-togethers at this property without prior coordination and approval. This property is in a residential neighborhood. We strive to provide a wonderful experience for our guests, our neighbors, and our community.

A: This property is designed to be a corporate rental. All guests should be over 18 unless this has been previously coordinated and approved.

A: We provide the following items for the number of guests registered for the stay:

• Bath Towels
• Hand towels
• Shower Soap
• Hand Soap
• Toothpaste
• Shampoo
• Lotion

We also provide the following items for our guests based on the number of guests in the reservation and the duration of the stay:

• Dish washing tablets
• Dish soap
• Laundry soap pods

A: You can leave the towels in the bathrooms and sheets on the beds. Our cleaning team will handle it from there.

A: We have multiple Keurig machines in the house with coffee pods. We also provide creamers and sugar packets.

A: Yes, the office has a multi-function black & white printer/scanner. For scanner capability, we recommend bringing your own USB storage to plug directly into the printer. This will allow you to scan and save files directly to your own storage which makes transferring files to your laptop much easier. s

You can also connect to the printer wirelessly. The printer is connected to the rtenet-AirPlay network.

A: The remote controls are placed on the table next to the bed in the bedrooms, connected to the outlet extension pods on the tables or in the remote caddy mounted behind all TVs.

A: Amazon Echo devices are set up throughout the Loudoun Escape property. You can ask Alexa to play music on the ceiling speakers.

The speaker locations that are currently compatible are:

Basement Ceiling
Family Room Ceiling
Loft Ceiling
Master Bedroom Ceiling

What is shown above is also the speaker name as Amazon Alexa will recognize them. They need to be stated exactly as Alexa can be picky!

Amazon Alexa & Amazon Music:

We have a subscription to Amazon Music Unlimited at Loudoun Escape.

You can say the following commands:

“Alexa, play (song) on (Speaker Name).”

“Alexa, play (artist) on (Speaker Name).”

“Alexa, play (song) by (artist) on (Speaker Name).”

“Alexa, volume up on (Speaker Name).”

“Alexa, volume down on (Speaker Name).”

“Alexa, mute (Speaker Name).”

“Alexa, unmute (Speaker Name).”

An example command is below:

“Alexa, play ‘Photograph by Ed Sheehan’ on Basement Ceiling.”

Amazon Guest Connect:

Amazon Guest Connect is supported. This allows guests to connect their Amazon account to listen to their own music and news. It securely authorizes for 24 hours and you’ll need to reconnect again after.

You can say the command below when you want to connect your account:

“Alexa, connect my account.”

Alexa will then ask you for your phone number to connect your account.

You can say the command below when you want to disconnect your account or it will be automatically disconnected in 24 hours:

“Alexa, disconnect account.”

A: This property has a three-car garage and a driveway capable of holding 3-5 cars if needed. There is also street parking available directly in front of the property.

A: We do not have DVD or Blu-ray players at Loudoun Escape. All TVs provide streaming content.

Please see the FAQ item on which streaming content providers we offer.

A: There is an Apple TV connected to each TV, along with active subscriptions for Hulu, Netflix, AT&T TV NOW (streaming live TV content), Disney+ and Amazon Prime Video.

A: Please do not unplug any cables from the TV. This creates confusion when the next guest checks in if the devices do not work as expected.

If we need to send a team member or a handyman to go on site to re-adjust cabling or reset accounts, we unfortunately need to pass on these charges to the guest who made these changes. The fee for this service is $250 as we need to expedite the request to get a qualified technician out to the property in a timely manner.

A: Please do not log out from the accounts we have set up on the Apple TV. This creates confusion when the next guest checks in if the devices do not work as expected.

If we need to send a team member or a handyman to go on site to re-adjust cabling or reset accounts, we unfortunately need to pass on these charges to the guest who made these changes. The fee for this service is $250 as we need to expedite the request to get a qualified technician out to the property in a timely manner.

A: To keep a standardized experience on all TVs, we do not allow downloading of new apps on the TVs, Apple TVs or Google Chromecast. This creates confusion when the next guest checks in if the devices do not work as expected.

If we need to send a team member or a handyman to go on site to re-adjust cabling or reset accounts, we unfortunately need to pass on these charges to the guest who made these changes. The fee for this service is $250 as we need to expedite the request to get a qualified technician out to the property in a timely manner.

A: Yes, you can connect to the rtenet-AirPlay network from your laptop, tablet or phone and stream from your Apple or Google devices.

Check out the FAQ items on how to use Apple AirPlay and Google Chromecast.

A: All TVs in Loudoun Escape have Apple TVs connected to them.

The following link explains how to use Apple AirPlay to stream and share content:

https://support.apple.com/en-us/HT204289

You’ll see the Apple TV devices named by the room they are in and ending in “Apple TV” when you try to stream.

The TV should automatically switch to the right HDMI when you try to stream. When you want to switch back to the Apple TV, press the “MENU” button on the Apple TV remote.

Please do not log out from the accounts we have set up on the Apple TV or TVs. This creates confusion when the next guest checks in if the devices do not work as expected.

If we need to send a team member or a handyman to go on site to re-adjust cabling or reset accounts, we unfortunately need to pass on these charges to the guest who made these changes. The fee for this service is $250 as we need to expedite the request to get a qualified technician out to the property in a timely manner.

A: All TVs in Loudoun Escape have a Google Chromecast connected to them.

The following link explains how to use Google Chromecast and how to cast:

https://support.google.com/chromecast/answer/6006232?hl=en

You’ll see the Google Chromecast devices named by the room they are in and ending in “Chromecast” when you try to stream.

The TV should automatically switch to the right HDMI when you try to stream. When you want to switch back to the Apple TV, press the “MENU” button on the Apple TV remote.

Please do not adjust any settings on the Google Chromecast. This creates confusion when the next guest checks in if the devices do not work as expected.

If we need to send a team member or a handyman to go on site to re-adjust cabling or reset accounts, we unfortunately need to pass on these charges to the guest who made these changes. The fee for this service is $250 as we need to expedite the request to get a qualified technician out to the property in a timely manner.

A: We take security seriously at Loudoun Escape. For the safety of our guests and the property, the entrances are monitored and recorded via camera on a 24/7 security monitoring system. Additionally, there are door and window sensors which alert when doors and windows are opened and closed.

A: The rental websites like Airbnb and VRBO take care of all insurance details. This is important for us in case of any issues at the property. We only allow direct bookings for established business clients or businesses that have their own business insurance coverage or can obtain it.

A: We take security seriously at Loudoun Escape. We randomly generate a new, unique PIN for each guest reservation. This code for the smart locks is activated before check-in and is immediately deactivated after check-out.

A: We have the following exercise equipment available at Loudoun Escape:

Schwinn 830 Treadmill
Schwinn 470 Elliptical Machine
Bowflex PR3000 Home Gym with 310-Pound Rod Upgrade

We also have the following items, but we place in storage due to the limited space in our fitness area. If needed, please reach out to us prior to check-in, and we can coordinate to make them available during your stay with us.

Bowflex SelectTech 552 Adjustable Dumbbells (Pair)
Rep Fitness Flat Bench - FB-3000

For Loudoun Escape Guidebook users, please check the links above on our website FAQ:

https://www.loudounescape.com/#faq

A: No smoking, vaping, or electronic cigarettes is permitted inside. Smoking is allowed outside only on the upstairs balcony and deck. Cigarette and cigar butts must be disposed of properly in the mounted disposal units.

Smoking of illegal substances is strictly prohibited inside or outside of the property.

All damages and expenses to repair the property, furniture, or carpets inside or outside due to smoking is the responsibility of the guest.

A: We have zero tolerance for illegal drug use. Illegal drug use places increased and unnecessary liability on the Loudoun Escape team. A report will be filed immediately with the Loudoun County Sheriff’s Office if drug use is suspected. There will be no prior notice to the guest.

A: We are happy to discuss discounted rates for Friday and Saturday nights for existing reservations that would like to extend into the weekend. Please contact us directly to discuss further details.

A: The weights get stuck and are unable to be adjusted when they are put back into the holder incorrectly.

The following link explains how to reset the weights so that they can be adjusted again:

Bowflex® How To Tutorial| Fixing SelectTech® Dumbbells

For Loudoun Escape Guidebook users, please check the links above on our website FAQ:

https://www.loudounescape.com/#faq

A: This property was built with one zone for the HVAC system. However, we were able to add a system that helps with the redirection of air flow upstairs. We weren’t unfortunately able to add this for the basement.

To increase the temperature in the basement, the Nest thermostat in the family room needs to be adjusted. During the winter, we recommend keeping the upstairs thermostat at 70 – 75 degrees. This will take about 30 minutes, but the basement should get significantly warmer.

A: This property was built with one zone for the HVAC system. However, we were able to add a system that helps with the redirection of air flow upstairs.

To adjust the temperature upstairs, the Nest thermostat near the pool table in the loft needs to be adjusted. During the summer, we recommend keeping the upstairs thermostat between 65 -70 degrees.